Senior Analyst (Service Support Associate)

Process Name – Senior Analyst (Service Support Associate)

Qualification – Graduate with 4+ years of experience in Health Insurance. International Customer Service experience can apply.

Salary Budget – Up to 10 lpa. ( Hike on the last CTC 30 to 50% ).

Location – Banglore. Immediately Joiners 20th December batch date.

Transition/onboarding of service – good to have(Not mandatory).

Primary Responsibilities –

• Act as the primary point of contact for the branch (US onshore), providing comprehensive
  support
• Understanding and implementation of US Health Insurance regulatory standards, guidelines,
  policies and procedures
• Ensure end-to-end support of the policy lifecycle services.
  •Conduct end-to-end renewal activities as a US Health Insurance domain expert.
• Coordinate with internal operations teams to complete renewal activities on time.
• Handle queries effectively to minimize rework at the service center.
• Identify risks and issues and navigate them to successful resolution.
• Maintain strong time management and organizational skills.
• Foster a positive relationship with onshore branch staff to enhance the overall customer
  experience.

Insurance domain knowledge.

• Proactive and self-reliant approach to problem-solving.