Career

Job Title: Process Associate
Location: Nagpur
Job Type: Full-Time
Shift: Night Shift

Job Summary:
We are looking for dynamic and enthusiastic individuals to join our team as Process Associates in our International Voice Process. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment. This role involves handling inbound/outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls from international customers.

Assist customers with their queries, complaints, and service requests in a professional and efficient manner.

Provide accurate and timely information as per company standards and process guidelines.

Escalate complex issues to the appropriate department when necessary.

Maintain call logs and update customer records accurately.

Meet or exceed daily/weekly/monthly performance metrics.

Adhere to quality standards and company policies.

Required Skills & Qualifications:

Excellent verbal communication skills in English.

Minimum 6 months of experience in international voice process (preferred).

Strong listening and problem-solving skills.

Ability to work under pressure and handle difficult customers with patience and professionalism.

Good typing speed and basic computer knowledge.

Willingness to work night shifts and in a rotational shift environment.

Educational Qualification:

Minimum: High School Diploma / Graduate in any stream

Preferred: Bachelor’s Degree

What We Offer:

Competitive salary and performance incentives.

Opportunity to work in a global and professional environment.

On-the-job training and career growth opportunities.